Privacy Policy

John Hancock and its affiliated companies do not disclose any personal information obtained from our site visitors without their consent to any unaffiliated third party for purposes unrelated to servicing their requests, unless required to do so by law or other regulatory authority. Information provided in a request for service or information is forwarded to the John Hancock affiliate or business that will respond to the request. Your requests for brochures or other information may be forwarded for processing to an independent mail fulfillment firm.

Many visitors to our site wish to remain apprised of new products and services and opportunities. In that case, you may request to receive e-mail message from us by so indicating and providing your e-mail address on the forms provided.

Like most websites, ours may automatically collect information about your computer hardware and software which may include your browser type, operating system, access times and Internet Protocol (IP) address. We use this data in aggregated form only (not in any form that personally identifies you) to track use of our tools and features for internal programming and demographic and other research purposes. In addition, we may maintain records of access by our registered users to the secured features of our website.

Cookies are used for a number of administrative purposes, including filtering the content we present you to help make navigating the site easier (for example, to filter content based on your state). The cookies themselves do not contain sensitive data, and sensitive data cannot be accessed without entering a user name and password.

We employ technologies intended to safeguard the transmission of your personal information through this site although no website guarantees 100% security. A "secure connection" is established using Secure Socket Layer protocol (SSL) whenever you send or receive personal data. This encryption scrambles your personal information as it travels over the Internet from your browser to our secure Web server. This protocol is supported in the newest versions of Netscape Navigator, Microsoft's Internet Explorer, and America Online, the most popular Web browsers. This John Hancock website prohibits personal information to be transmitted unless a secure connection can be established. You may set your browser preferences to alert you every time you submit a non-encrypted form.

Please note that unless indicated, general e-mail sent to John Hancock is NOT secure. You will always have the option of submitting information by phone, fax or regular mail.

This Online Privacy Policy was last revised in November, 2004. We recommend that visitors to this site revisit this page on occasion to learn of new privacy practices and changes to our policy.

It is our sincerest hope that all who participate here will do so with confidence, and come away from the experience with valuable insights and a renewed commitment to achieving the financial stability they and their loved ones deserve.

Please click below for information on our HIPAA privacy policy:

HIPAA Privacy Policy

Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and in New York by John Hancock Life & Health Insurance Company, Boston, MA 02117.

John Hancock provides Long Term Care Insurance designed to help you pay for Long Term Care Costs that would otherwise negatively impact your accumulated wealth and retirement savings. As one of America’s leading Long Term Care Insurance Companies, John Hancock offers a variety of options for Long Term Care policies and can help you choose the products that give you more choice and independence in when and where to receive care and in Long Term Care Providers.